The Customer Relations & Commercial Services Department is responsible for billing all customers, the accounts receivable, debt recovery and complaints resolution.
Since July 2006, the company implemented Hi-Affinity, a tailored customer billing and management software. This software has made it possible for customers to receive their water bills and requests for new payment arrangements at precise times in the year and in a timely manner. The standardization of billing arrangements, cash collections and debt recovery, which will improve the Guyana Water Inc. cash flow position, are currently being pursued.
GWI's procedures do not allow for the transfer of accounts from one property to another. You are required to notify GWI about your removal and to properly terminate that service before applying for a new one. Failure to notify GWI about your removal from a premises would result in the Company continuing to bill the service in your name which could hamper any other application you may make.
When applying for a business or residential service, you must present a Tenancy Agreement/Contract
Your Water Bill:
*Look for the READING DATES on your water bill. The two dates represent the period for which you are
*Keep your water bills, receipts, customer deposit slips and reconnection slips in good order. They could
*When you pay your water bills, you must present a whole bill that is not crumpled or folded.
*When you pay your water bills it is your responsibility to collect a receipt from the cashier at ALL times
*All billing and other service queries must be directed to the Director ,Commercial Commercial Services &
*Reports of emergencies must be made to the Emergency Operator at 227-8701 during the hours of 08:00h â€“ 16:30h from Mondays to Thursdays and on Fridays during 08:00h to 15:30h.
*Meter readers and all GWI STAFF Members must present their identification cards at all times before being permitted to enter your premises.
Your WATER supply could be disconnected for:
*Failure to pay for GWIâ€™s service or make deferred payment arrangements by the date of disconnection;
Water is life , save it , water is costly , pay for it
GWI urges customers to utilize the following Commercial Officesâ€™ Hotline Numbers within their respective area, Mondays through Fridays. These numbers are accessible in event of customer complaints regarding: service disruption, vandalism, leakage, billing queries, service connection and any related information.
â€¢ Division 1 â€“ Anna Regina, Essequibo Coast 771-4301
Customers are reminded that non-payment of any outstanding water bill WILL result in immediate disconnection, and are therefore advised to make timely payments at any of the following locations: GWI offices as shown on the bill, Bill Express, Post Offices, Citizens Bank, Republic Bank and GBTI Bank.
Corporate Complex Vllissengen Road and Church Street, BelAirPark, Georgetown, Guyana
Customer Services Call Centre (592) 227 8701 | Fax: (592) 227 8718 | Email: firstname.lastname@example.org